Why does the web chat window always pop up as I click “talk to me”?

1、Check if there is TMocxCtrl plug-in as bellow:

Check if you have forbidden TMocxCtrl plug-in. A External Protocol Request on your browser means the plug-in is not forbidden. You can just enable the plug-in with right button, as shown:

2、If there is no request on the top, it means the the plug-in is forbidden. Set your browser as below to restart the the plug-in:

Internet Explorer Browser

(1) Open your IE, click 【Tools】-【Internet Options】-【Programs】-【Manage Add-ons】

(2) Select TMocxCtrl Class plug-in, and choose 【Enable】,then click 【OK】. Restart your browser.

Firefox Browser

(1) Use shortcut keys Ctrl + shift + A and then select【Plugins】;

(2) Select Trademessenger Plugin, and choose 【Enable】.Restart your browser.

Chrome Browser

(1) Enter “chrome://plugins/” in the address bar;

(2) Select Trademessenger Plugin, and choose 【Enable】.Restart your browser.

3、Register TMOCX.dll

(1)For 32-bit users: Click Start—Run—cmd,then enter regsvr32, and input space. Drag TMOCX.dll form Trademessenger installation directory into black box, and press enter. After successful registration, TMocxCtrl Class plug-in such as regsvr32 "C:\Program Files (x86)\FocusChina\TradeMessenger-inner\bin\TMOCX.dll" will be created. Press enter

(2)For 64-bit users: Click Start—Run—cmd,then enter regsvr32, and input space. Drag TMOCX64.dll form Trademessenger installation directory into black box, and press enter. After successful registration, TMocx64Ctrl Class plug-in such as regsvr32 "C:\Program Files (x86)\FocusChina\TradeMessenger-inner\bin\TMOCX64.dll" will be created. Press

4、If you have any further questions, please feel free to contact us.

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